At some point, growing a service business requires the owner to stop being the person who does everything and become the person who builds the company.
In this episode, Andy talks with Christy Carter, founder of WorkWife. Christy built an HVAC company from the kitchen table to more than $5 million in revenue before selling it. She knows firsthand how difficult the climb from a few hundred thousand dollars to several million can be—especially when every phone call, scheduling problem, unfinished process, and administrative task keeps landing back on the owner.
Christy now helps service businesses strengthen their back-office operations with systems, implementation, and virtual assistant support. Her goal is simple: clear the owner's plate instead of adding more work to it.
Andy and Christy discuss the messy middle of business growth, why the $2 million to $5 million stage is especially challenging, what begins to break as a company grows, and how owners can finally create enough space to lead.
It may be time to put down the tool bag.